FAQ

What is ceremonial cacao?

Ceremonial cacao is deeply rooted in ancient culture and spiritual ceremony thanks to its heart-opening properties. It is often used during meditation, intention setting, journalling, moon circles, shamanic healing practices and more. Ceremonial cacao is known to activate the mind, body and soul and serve as a gateway for personal and spiritual transformation.

For it to be considered ceremonial, it must be cultivated from its native habitat using sustainable, fair-trade, organic and traditional methods; and remain in its pure, raw and unadulterated form.

What are the benefits of cacao?

Aside from the spiritual benefits such as opening the heart and heightening spiritual awareness and connection, cacao is the highest source of iron on the planet. In addition, its packed full of antioxidants, magnesium, calcium and feel-good neuro-transmitters and modulators. It is the ultimate 'drink of the gods'!

Should I buy powdered or chopped?

Whilst both types of cacao come from the exact same plant and are grown and cultivated in the exact same conditions - the powder has an extra step of processing to achieve the consistency, which separates the natural butters from the cacao paste.

Whilst the powder still has incredible benefits, please opt for the chopped cacao solids if you want the most traditional and nutritious ceremonial form.

Is your cacao certified organic?

We purchase pure Peruvian cacao that is certified organic by ACO - the leading organic certification body of Australia. However, as we are not a certified supplier ourselves, we cannot claim that our product is certified organic. We can promise to you however, that the cacao is simply repackaged and completely unchanged - so you can feel totally assured of the quality and integrity.

How do I prepare the cacao?

To serve, simply simmer 1tbsp of cacao per cup of plant milk and mix with a stick blender or whisk. Cacao is naturally bitter so ensure to sweeten with honey, maple or agave to your liking. It can also be prepared with near-boiling water, for a milk-less alternative.

How long does it take to receive my order?

We aim to ship out all orders within 2 business days, but this may vary depending on the volume of orders to process. We ship Standard or Express via Australia Post, depending on what you select at the checkout. Based on where you live, the time it may take for your order to reach you could vary. Please note that Australia Post is also experiencing high volumes of orders during COVID-19, so delays may occur.

What if my order hasn't arrived?

Please feel free to track your items via the Australia Post website with the tracking number we provide you. Whilst we take all care to ensure your product arrives to you safely, we cannot be held liable for errors made from third-parties during it's time in transit. In the event that your item does not arrive, please contact the courier directly quoting your tracking number and they will be able to give you the best answer. If you are shipping valuable items, you should consider purchasing shipping insurance. Please contact us at info@soulfulstore.com.au if you wish to arrange this - prior to making your purchase.

Can I return my items?

Due to the food nature of our products and for our customers health and safety we do not accept returns on our products. We only replace items if they are defective or damaged before transit. If this happens to you, please send us an email at info@soulfulstore.com.au within 5 days of receiving the item. Upon confirmation from us, please send your item to: PO Box 386, BRIDGETOWN, WA, 6255, Australia within 10 days and we will arrange an exchange for you.